Product Updates
Release notes, feature announcements, and improvements from the product team.
Release notes, feature announcements, and improvements from the product team.
Release notes, feature announcements, and improvements from the product team.
We're excited to announce the launch of our new "Case Watchers" feature!
Now, you can stay up-to-date on the progress of important cases, even if you're not the case owner or assignee. This feature allows you to follow cases and receive notifications for all updates, ensuring you never miss a critical updates.
Case Watchers are users who can monitor a case and receive notifications about its progress. This feature helps keep relevant team members informed about important updates.
To ensure key stakeholders are always in the loop from the start, certain users are automatically added as watchers the moment a case is created. These default watchers include:
This ensures that the right people receive notifications from the very beginning without any manual action required.
You will now be a watcher on this case and will receive notifications for all updates, including new comments, status changes, file uploads, and reassignments.
You will no longer receive notifications for this case. Note that case assignees and creators cannot stop watching a case.
If you are a case creator, case assignee, client admin, or COGNNA admin, you can add and remove other watchers from a case.
Adding Watchers:
Removing Watchers:
You can remove any watcher except for the mandatory default watchers (case assignee and creator).
The Watchers list provides a clear overview of everyone following a case. You can see each watcher's name, email, and organization.
As a watcher, you will receive the same real-time notifications for case activity as the case assignee, keeping you fully informed of every development.