We’re excited to introduce Case Management, a powerful new feature that enables security teams to track, investigate, and resolve security incidents efficiently—all from one centralized platform.

What’s New?

✅ Create and update cases – Quickly create, document, and update incidents from threats listing or details pages or open cases directly from case management for streamlined tracking.
✅ Track and monitor your cases – Stay on top of all security incidents with an interactive listing page that offers quick filters to refine results, search and sort cases to find cases instantly, export functionality for detailed case analysis, and date filtering to track incident trends over specific time periods.
✅ Case timeline updates – Track every action taken on a case with a clear timeline of update history, including timestamps and user details for full accountability.
✅ Mark cases as false positives – Reduce noise and focus on real threats by marking cases as false positives, with the ability to provide reasoning for future reference.
✅ Case reports & weekly/monthly insights – Export case report in PDF format including case’s timeline history for documentation and compliance, also receive weekly and monthly case management summary report with key insights to improve decision-making.
✅ Dashboard Overview – Gain actionable insights with visual charts and metrics that help you monitor cases by status and severity, track case aging to identify bottlenecks in resolution time, and measure MTTR (Mean Time to Resolve) for optimized efficiency.
✅ Seamless collaboration – Improve teamwork with streamlined workflows, allowing for smooth case assignment, status transitions, and real-time updates to keep all stakeholders aligned.

With Case Management, your security team can resolve incidents 25% faster, improve collaboration, and gain real-time visibility into incident statuses.

📍How to Use It:
Navigate to Respond > Case Management in COGGNA platform to explore it now!

👉 Try it now! Explore Case Management

For questions or feedback, reach out to us at [email protected].