Product Updates
Release notes, feature announcements, and improvements from the product team.
Release notes, feature announcements, and improvements from the product team.
Release notes, feature announcements, and improvements from the product team.
Product Update: COGNNA Role-Based Access Control Update
We have upgraded COGNNA Nexus to unified Role-Based Access Control to enhance data isolation and give you more precise control over user permissions.
With COGNNA Role-Based Access Control, you can:
We’ve prepared a comprehensive guide to help you manage custom roles and review migration impacts.
Read the Knowledge Base article to learn more.
We're excited to announce the launch of our new "Case Watchers" feature!
Now, you can stay up-to-date on the progress of important cases, even if you're not the case owner or assignee. This feature allows you to follow cases and receive notifications for all updates, ensuring you never miss a critical updates.
Case Watchers are users who can monitor a case and receive notifications about its progress. This feature helps keep relevant team members informed about important updates.
To ensure key stakeholders are always in the loop from the start, certain users are automatically added as watchers the moment a case is created. These default watchers include:
This ensures that the right people receive notifications from the very beginning without any manual action required.
You will now be a watcher on this case and will receive notifications for all updates, including new comments, status changes, file uploads, and reassignments.
You will no longer receive notifications for this case. Note that case assignees and creators cannot stop watching a case.
If you are a case creator, case assignee, client admin, or COGNNA admin, you can add and remove other watchers from a case.
Adding Watchers:
Removing Watchers:
You can remove any watcher except for the mandatory default watchers (case assignee and creator).
The Watchers list provides a clear overview of everyone following a case. You can see each watcher's name, email, and organization.
As a watcher, you will receive the same real-time notifications for case activity as the case assignee, keeping you fully informed of every development.
We’re excited to introduce Case Management, a powerful new feature that enables security teams to track, investigate, and resolve security incidents efficiently—all from one centralized platform.
✅ Create and update cases – Quickly create, document, and update incidents from threats listing or details pages or open cases directly from case management for streamlined tracking.
✅ Track and monitor your cases – Stay on top of all security incidents with an interactive listing page that offers quick filters to refine results, search and sort cases to find cases instantly, export functionality for detailed case analysis, and date filtering to track incident trends over specific time periods.
✅ Case timeline updates – Track every action taken on a case with a clear timeline of update history, including timestamps and user details for full accountability.
✅ Mark cases as false positives – Reduce noise and focus on real threats by marking cases as false positives, with the ability to provide reasoning for future reference.
✅ Case reports & weekly/monthly insights – Export case report in PDF format including case’s timeline history for documentation and compliance, also receive weekly and monthly case management summary report with key insights to improve decision-making.
✅ Dashboard Overview – Gain actionable insights with visual charts and metrics that help you monitor cases by status and severity, track case aging to identify bottlenecks in resolution time, and measure MTTR (Mean Time to Resolve) for optimized efficiency.
✅ Seamless collaboration – Improve teamwork with streamlined workflows, allowing for smooth case assignment, status transitions, and real-time updates to keep all stakeholders aligned.
With Case Management, your security team can resolve incidents 25% faster, improve collaboration, and gain real-time visibility into incident statuses.
📍How to Use It:
Navigate to Respond > Case Management in COGGNA platform to explore it now!
👉 Try it now! Explore Case Management
For questions or feedback, reach out to us at [email protected].
